Errors in electricity bills: BESCOM promises swift resolution

Team Udayavani, Jun 20, 2023, 8:26 AM IST

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Bangalore Electricity Supply Company Limited (BESCOM) has responded to concerns raised by consumers regarding errors in their electricity bills. In an official statement released on Monday, the company assured customers that the issue would be resolved within two days.

BESCOM acknowledged that online apps were displaying negative amounts due to a delay in updating the June bills in the system.

The company advised consumers to refer to the physical copy of their bills and make payments based on the mentioned amount if it did not reflect accurately online. To assist customers further, BESCOM provided two avenues for support: visiting the nearest sub-division office or contacting the call center at 1912.

The official statement emphasized that any discrepancies found in the physical bills would be promptly rectified. Consumers were urged not to panic, as the billing was carried out based on actual consumption and the new tariff, with no instances of overbilling reported.

BESCOM also reassured customers that the billing system would operate smoothly without any glitches starting from the following month, July.

(With ANI inputs)