Go First investigating wheelchair incident involving elderly passenger at Bengaluru airport
PTI, Oct 14, 2022, 8:44 PM IST
Representative Image
Mumbai/Bengaluru: Go First is investigating the incident of a Kolkata-bound elderly passenger unable to get a wheelchair at the Bengaluru airport earlier this week, according to an airline executive.
The incident happened on Wednesday early morning soon after the passenger’s son seated him in a wheelchair that was available at the airport. The wheelchair belonged to IndiGo.
However, IndiGo staff asked the elderly passenger and his son to return the wheelchair since it was already pre-booked for another IndiGo traveller, according to three executives in the know of the development.
Subsequently, the elderly passenger had to walk till the aircraft as he had not pre-booked a wheelchair. Also, there was no other wheelchair available at the airport at that time, as per one of the executives.
The elderly passenger, his wife, and son were travelling to Kolkata as there was a family emergency. However, the son could not board the flight as he was late and the boarding gate had already closed by then, the executives said.
The Go First executive said the airline is investigating the incident.
An IndiGo spokesperson said, “We are aware of the incident concerning a passenger of another airline at Bengaluru Airport. We are working with other airlines and the airport operators to collaboratively address exigencies to ensure passengers requiring special care have a comfortable and seamless travel experience.” There was no comment from Bengaluru airport.
Requests for wheelchairs are made at the time of booking air tickets and once that option is chosen, then a dedicated person is deputed by the airline concerned to help the passenger till boarding the aircraft.
Udayavani is now on Telegram. Click here to join our channel and stay updated with the latest news.
Top News
Related Articles More
Siddaramaiah says confident of winning all three bypolls in Karnataka
Hop on! IT Minister Priyank Kharge checks out Uber Shuttle at Bengaluru Tech Summit
AIMPLB to hold its annual general sessions in Bengaluru from November 23
100 engineering colleges in Karnataka to be ‘adopted’ by corporates by next year: IT Minister Kharge
Siddaramaiah defends BPL ration card cancellation, says only ineligible beneficiaries affected
MUST WATCH
Latest Additions
Siddaramaiah says confident of winning all three bypolls in Karnataka
Hop on! IT Minister Priyank Kharge checks out Uber Shuttle at Bengaluru Tech Summit
Actress Kasthuri released from jail, says ‘I thank those who made me raging storm’
Kidnapped for ransom in 1998, 26/11 survivor Gautam Adani faces biggest trial
AIMPLB to hold its annual general sessions in Bengaluru from November 23
Thanks for visiting Udayavani
You seem to have an Ad Blocker on.
To continue reading, please turn it off or whitelist Udayavani.