Indian buyers still prefer physical dealerships over online mediums to purchase cars: Survey


PTI, Dec 23, 2024, 4:56 PM IST

Image for representation

New Delhi: Majority of car buyers in India still prefer making their purchase decisions through physical dealerships, with digital platforms increasingly complementing the overall acquisition process, according to a survey.

The findings of a global study conducted by Urban Science involving over 9,000 people across the US, Germany, UK, China, India, and Mexico, revealed that most Indian buyers still predominantly prefer purchasing vehicles through a traditional dealership in person, with trust and relationship-building playing pivotal roles.

According to the survey, nearly 9 out of 10 car buyers in India are more inclined to visit a physical dealership, highlighting the critical importance of in-person visits in shaping their overall buying behaviour, it stated.

The survey highlighted that India provides a compelling blueprint for balancing the rising digital demand with a deeply rooted, trust- driven car-buying culture.

For Indian car buyers, tradition is not merely nostalgic— it’s a trusted approach to making a major financial decision, it noted.

Purchasing a car often involves family, personal relationships, and a hands- on experience that digital platforms cannot fully replicate, it added.

Dealerships offer a space where trust is cultivated, deals are personalised, relationships are nurtured, and after-sales support all come to life, making them an indispensable part of the car-buying process, as per the survey.

While digital platforms are poised to play a complimentary role, the human element remains the heart of India’s car-buying experience, it stated.

By expanding their physical networks, automakers are aligning with this enduring preference for trust, tangibility and personal interaction,which continues to define the market, it added.

While traditional dealerships currently dominate India’s automotive landscape, the digital wave is steadily gaining momentum, the survey findings revealed.

Younger, tech-savvy consumers are increasingly browsing online before stepping into a showroom, it said.

This shift suggests a future where dealerships and digital platforms coexist in harmony, creating a hybrid model that combines the strengths of both approaches, it added.

Striking the right balance will be essential to meet the evolving consumer expectations while preserving the trust and personal connection that traditional dealerships uniquely provide, it stated.

Udayavani is now on Telegram. Click here to join our channel and stay updated with the latest news.

Top News

Veteran filmmaker Shyam Benegal passes away

Passenger gets back misplaced bag containing valuables worth Rs 20 lakh at Mangaluru airport

Karnataka govt approves 9 industrial projects worth Rs 9,823 Cr

Shami not fully fit yet, ruled out of remaining two Tests in Australia

Rafi@100: When Amitabh Bachchan paid tribute to Mohammed Rafi in 1990 movie ‘Kroadh’

Delhi HC denies anticipatory bail to Puja Khedkar in UPSC cheating case

Sindhu marries Venkat Datta at Udaipur in a private ceremony

Related Articles More

Lohia Auto launches EV brand ‘Youdha’, aims to sell 3 lakh vehicles by 2027

Bajaj Auto launches new series of Chetak e-scooter

Honda Cars to hike vehicle prices by up to 2 pc from January

Tata Motors bags additional order for 148 electric buses from BMTC

Increasing tax on EVs will make it difficult for electrification journey: Kia India MD & CEO

MUST WATCH

Tulunadu Daivaradane

Feeding Birds with Creative Paddy Art!

Areca Nut

HOTEL SRI DURGA BHAVANA

Harish Poonja


Latest Additions

Veteran filmmaker Shyam Benegal passes away

Passenger gets back misplaced bag containing valuables worth Rs 20 lakh at Mangaluru airport

Police ‘killed’ Dalit man, alleges Rahul in Parbhani; CM Fadnavis says visit politically motivated

Karnataka govt approves 9 industrial projects worth Rs 9,823 Cr

Vinod Kambli admitted to hospital due to deterioration in health

Thanks for visiting Udayavani

You seem to have an Ad Blocker on.
To continue reading, please turn it off or whitelist Udayavani.