Integrated portal for citizen’s grievances in Karnataka soon

Team Udayavani, Dec 28, 2020, 10:35 AM IST

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Bengaluru: The Karnataka government will soon launch the “Integrated Public Grievance Redressal System” (IPGRS) replacing all existing multiple web portals for citizens’ grievances redressal.

The new IPGRS has been developed by Karnataka’s Centre for E-governance and will be launched on a pilot basis in January 2021.

The portal will keep track of the status of complaints and ensure that officials resolve issues pooling grievances from across government departments.

The recent government order which announced the launch of IPGRS stated that numerous helplines and web portals have been set up by different departments to receive and redress department-specific grievances of the people in the State making the officials work in silos to redress the issues.

The government order further cites a High Court order concerning few unaddressed public grievances that many departments failed to address in time and at times even government staff had to approach courts to get their problems addressed.

With the integrated grievance portal, once a grievance is uploaded, the system shall automatically connect the person to “last mile functionary” in the department for resolving the issue.

As per reports, there are around 6000 categories and sub-categories of grievances in all the government departments.

The pilot phase will take up to 20-30 types of complaints to evaluate how the system responds.