Mishti, a 24*7 Chatbot for diabetes-related information

Team Udayavani, Jul 20, 2021, 10:52 AM IST

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Novo Nordisk Education Foundation (NNEF) launched a WhatsApp Chatbot, Mishti as a one-stop solution for diabetes education in India. India being the diabetes capital of the world with an estimated 77 million people living with the disease, NNEF’s Mishti aims to provide easy and quick access to important information to effectively manage diabetes.

Some of the key information services offered by Mishti include insulin device demos, customized diet plans for each patient with exercise guidance based on publicly available information, and scientifically backed research papers. It is customized in seven different languages (English, Hindi, Bengali, Gujarati, Marathi, Punjabi, and Tamil) so that a greater number of people can access the information in their preferred language.

Mishti delivers diabetes-centric information to the country’s massive diabetes population at their fingertips through Whatsapp. A large number of diabetes patients are unable to manage their disease well due to limited awareness, poor medical adherence, and improper lifestyle and dietary habit. Through Mishti, NNEF aims to cater to India’s diabetes education needs and resolve these problems. Currently, Mishti has received 3700+ unique activations with 51,000+ messages exchanged. To access Mishti, the user just needs to send a ‘Hi’ to +918040303314 on Whatsapp.

About Novo Nordisk Education Foundation (NNEF)
Novo Nordisk Education Foundation (NNEF) is a non-profit organization established in the year 1997 by Novo Nordisk India with the purpose of increasing diabetes awareness and education. NNEF aims to provide comprehensive education & awareness on diabetes and other healthcare issues by bridging the knowledge gap. NNEF drives several projects including the Changing Diabetes® Barometer, Changing Diabetes® in Children programmes, and World Diabetes Day awareness activities in partnership with state governments and other key stakeholders.