Watch: Video of Bengaluru Woman alleging Zomato delivery exec hurt her goes viral

Team Udayavani, Mar 10, 2021, 7:13 PM IST

Credits: Instagram

Bengaluru: A woman from the city shared a video alleging that she was assaulted by a Zomato delivery executive on Tuesday, March 9 after an altercation over a delayed food delivery has gone viral.

The Bengaluru-based content creator and make-up artist, Hitesha Chandrane is the victim. In a video posted on Instagram, she was seen with a bloody gash on her nose.

According to the video posted by her, she placed an order at 3.30 pm which was supposed to be delivered by 4.30 pm, but since she did not receive her order on time, she got in touch with Zomato’s customer support asking them to either waive off the charges for the order or cancel the order.

 

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A post shared by HITESHA | Beauty Influencer (@hiteshachandranee)

“The Zomato delivery guy came and he was so rude. I don’t usually open the door because of Shushi [her pet dog] and I opened the door a little and through the small slit I asked him to wait because I was conversing with Zomato’s customer support. I gave him a choice saying I do not need the order so you can take it, I am okay. But he refused to take the order back and he started screaming at me, saying ‘Am I a slave or what? You are asking me to wait here.’ So, it was really threatening for me and I tried to shut my door but he pushed the door, took my order from the table, that is he entered my home and punched me on my face so that I don’t get back to him, and he ran away,” Hitesha said in the video.

Meanwhile, certain sources allege that Hitesha hit him with a slipper to which he responded in self-defence and that resulted in her getting hurt due to a door.

Reacting to the incident Zomato said, “Hey Hitesha, thank you for speaking to us, we can assure you this is not the experience our delivery universe stands for. Our local representative shall be in touch with you shortly to help you with the police investigation along with assistance on the medical care required. We can’t emphasise how sorry we are, rest assured we’ll take necessary actions to prevent such incidents from happening in the future,” Zomato has said.

Hey Hitesha, thank you for speaking to us, we can assure you this is not the experience our delivery universe stands for. Our local representative shall be in touch with you shortly to help you with the police investigation(1/n)

— zomato care (@zomatocare) March 10, 2021

along with assistance on the medical care required. We can’t emphasise how sorry we are, rest assured we’ll take necessary actions to prevent such incidents from happening in the future. (2/n)

— zomato care (@zomatocare) March 10, 2021