Zomato’s word limit woes: Misinterpretations on cake orders serve up laughter on social media

Team Udayavani, Feb 2, 2024, 8:48 AM IST

Ordering food online has become a convenient part of our lives, but sometimes, it comes with unexpected funny moments. A recent incident involved a man in Mumbai who ordered a birthday cake from Kosten Patisseries through Zomato for someone named Isha.

The X user @GauravP1005 said he had instructed the bakery through the Zomato app to “Send a candle. Write ‘Happy Birthday Isha’. Or put a happy birthday sticker and write ‘Isha’ if possib.” However, there was a misinterpretation, and the bakery wrote “Isha Possib.” on the cake.

The user humorously shared the cake’s image on social media, suggesting, “Hi Zomato, please increase word limit.”

Hi @zomato

Please increase the word limit 😭😭 pic.twitter.com/4WwAiHYQr9

— Gaurav (@GauravP1005) January 31, 2024

The post gained over 573,000 views, 8,000 likes, and even caught Zomato’s attention, with a reply saying, “We’ll talk to the tech team if this is possib.”

we’ll talk to the tech team if this is possib 😭😭 https://t.co/hn5tyE4TmX

— zomato (@zomato) February 1, 2024

Social media users flooded the comments with various reactions. One user jokingly remarked, “‘if’ was the little middle name for Isha Possib.” Another pointed out the missed ‘if’ and the quotes in the instructions.

In a similar incident, a woman shared her experience of ordering a birthday cake for her brother via Zomato. She requested “Happy Birthday Himanshu” on the cake and unticked the “Don’t send cutlery with this order” box. However, the cake arrived with two chocolate toppers, one saying “Happy Birthday Birthday Himanshu” and the other saying “Send Cutlery.” The woman called out Zomato for the mistake.

These incidents sparked a wave of reactions, with some finding them hilarious, while others shared their own similar experiences.

The online food ordering journey continues to bring not just tasty treats but also unexpected moments of amusement for customers.